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Home/Capabilities/Communications/Virtual numbers

Virtual numbers your product owns,
not numbers you rent from a portal

Telephone numbers held on your account, carrying calls and SMS in both directions, in the United Kingdom and the United States. You verify the business once, order in your portal, and the numbers are typically issued within 48 hours.

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Sandbox profiles are simulated and cost nothing. No card, no commitment.

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WHO IT IS FOR

For products that need a number of their own

Not a number a person owns and forwards. A number the product holds, controls and can hand back.

Products with two sidesA marketplace, a booking flow or a field service app where two people need to reach each other without exchanging personal numbers.
Software with a support surfaceOne number per account, per region or per team, issued when the account is and released when it closes.
Businesses opening a marketA local number in a country you do not have an office in, on the same agreement as everything else you run here.
No portalNumbers are an API resource
No per-number contractOne agreement, however many
No personal numbersThe product holds them, not a person
No second invoiceMetered on the same bill

A test number costs nothing and waits for nobody. Build the whole integration before anyone verifies anything.

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HOW YOU GET A NUMBER

Verified once, then ordered in the portal

Stated by the founder. Everything else on this page is drafting.

THE CAPABILITY
Calls and SMS
Inbound and outbound.
Markets at launch
The United Kingdom and the United States. What each market permits is stated against the number you are asking for, before you commit to it.
GETTING ONE
Verified first
We verify the business. It is asked once for the account, at the point you first open a capability that needs it, and never again.
Ordered in the portal
You order numbers through a simple process in your portal. There is no customer-facing ordering API at launch.
What you see next
The portal shows: Order received. Numbers being provisioned.
When they arrive
You are notified when the numbers are ready, and you access them in your portal. Numbers are typically issued within 48 hours.

WORKS WITH

A number is not a silo

The same key, the same event envelope and the same invoice as everything else on the account.

WebhooksHow an inbound call or message reaches you. LogsWhat was sent, what came back, and when. Usage controlsCaps and alerts on what a number spends.

QUESTIONS

Virtual numbers in practice

Can I try it before any of that?

Yes. Sandbox and test numbers require no verification of any kind, and a test key reaches them the moment the account exists. Build the whole integration first.

What has to happen before I get a real number?

We verify the business. It is asked once for the account, at the point you first open a capability that needs it, and never again for anything else you switch on later.

How do I order numbers?

Through a simple process in your portal. There is no customer-facing ordering API at launch. The portal shows Order received, numbers being provisioned, and you are notified when they are ready.

How long does it take?

Numbers are typically issued within 48 hours. Your portal shows where a particular order has got to.

Are the two markets the same?

What a number does is calls and SMS, in and out. What a given market permits, and what it asks for first, is stated against the number you are asking for. Do not assume the two are identical.

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Be told when numbers open

No approval step and nothing to sign. The sandbox is open now, and production access opens in the order requests arrive.

One email at launch. Nothing else, and unsubscribe in one click.

We send a link to confirm the address. Unconfirmed addresses are deleted after 30 days.

Complex requirement or an existing estate to move? Talk to us.